Account & Registration
Opening an r999 account takes about two minutes. You need a valid mobile number registered in Bangladesh, a password, and you must be at least 18 years old. Each person is allowed one account only — duplicate accounts will be suspended.
1. How do I open an r999 account?
Go to /r999-register/ and fill in your mobile number, a strong password, and your preferred currency (BDT). Tick the age confirmation box and hit "Register Now." You will receive an OTP on your phone to confirm your number. Once verified, your account is ready and you can make your first deposit straight away.
2. Can I have more than one r999 account?
No. r999 allows exactly one account per person, per household, and per device. If you open a second account — even with a different phone number — both accounts may be permanently closed and any pending balance forfeited. If you have forgotten your login details, use the password recovery option or contact live chat.
3. I forgot my password. What should I do?
On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP. Enter the OTP, then set a new password. If you no longer have access to that number, contact support at [email protected] with your full name and account details for manual verification.
Deposits & Payments
r999 supports five payment methods for players in Bangladesh. All deposits are processed in BDT and funds appear in your account within about four minutes.
Supported payment methods
- bKash — mobile wallet, instant
- Nagad — mobile wallet, instant
- Rocket — mobile wallet, instant
- Upay — mobile wallet, instant
- Bank Transfer — same-day processing
4. What is the minimum deposit at r999?
The minimum deposit is ৳250. There is no maximum set by r999 itself, though your mobile wallet provider (bKash, Nagad, etc.) may have its own daily transaction limits. If you need to deposit a large amount, bank transfer is usually the most flexible option.
5. How long does a deposit take to arrive?
For bKash, Nagad, Rocket, and Upay, deposits typically arrive within 4 minutes. Bank transfers may take slightly longer depending on your bank's processing schedule. If your deposit has not appeared after 15 minutes, take a screenshot of the transaction confirmation and send it to live chat or email [email protected].
Withdrawals
Withdrawals at r999 are processed back to the same method you used to deposit. You must complete KYC before your first withdrawal is approved.
| Detail | Amount / Time |
|---|---|
| Minimum withdrawal | ৳1,200 |
| Maximum daily withdrawal | ৳45,000 |
| Processing time | ~8 minutes |
| First-time withdrawal review | Up to 2 hours (KYC check) |
6. Why is my withdrawal taking longer than 8 minutes?
The 8-minute figure covers the payment processing step after r999 approves your request. Delays can happen if: (a) your KYC documents have not been reviewed yet, (b) you have an active bonus with an incomplete wagering requirement, or (c) your payment provider is experiencing downtime. Check your account notification centre or contact live chat for the specific reason.
7. Can I withdraw to a different mobile number than the one I deposited from?
No. r999 requires that withdrawals go back to the same account or number used for your deposit. This is a security measure to prevent fraud. If your mobile number has changed, contact support before requesting a withdrawal so the team can verify your identity first.
KYC & Verification
KYC (Know Your Customer) is required before your first withdrawal. r999 accepts three types of government-issued ID. The review takes up to two hours on a working day.
8. Which documents does r999 accept for KYC?
r999 accepts the following:
- National ID Card (NID)
- Valid Passport
- Driving Licence
9. When exactly do I need to complete KYC?
You need to complete KYC before your first withdrawal. You can play, deposit, and earn bonuses without it, but no withdrawal will be released until your documents are approved. r999 recommends submitting your KYC documents soon after registration so there is no delay when you decide to withdraw.
Bonuses & Wagering Rules
r999 offers a first-deposit welcome bonus, a reload bonus, and daily cashback. All bonuses come with a wagering requirement before the bonus funds can be withdrawn.
| Bonus | Rate | Cap | Wagering |
|---|---|---|---|
| Welcome (first deposit) | 180% | ৳16,500 | 23× bonus amount |
| Reload bonus | 13% | — | 23× bonus amount |
| Daily cashback | 1.3% | — | No wagering |
10. How does the wagering requirement work?
The wagering requirement is 23 times the bonus amount. For example, if you deposit ৳1,000 and receive a 180% welcome bonus of ৳1,800, you need to place a total of ৳1,800 × 23 = ৳41,400 in qualifying bets before that bonus converts to real withdrawable funds. Your own deposit is always withdrawable at any time; only the bonus portion is locked. The daily cashback credit carries no wagering requirement at all.
11. Do all games count equally toward my wagering requirement?
Slots and fishing games typically contribute 100% of each bet. Live casino table games and sports bets may contribute at a lower rate. Check the bonus terms displayed when you claim any offer for the exact contribution percentages. If you are unsure whether a specific game counts, ask live chat before you start playing.
12. How long do I have to meet the wagering requirement?
Bonus funds are valid for 7 days from the date of issue. If the wagering requirement is not met within that window, the bonus amount is removed from your balance. Any winnings generated from the bonus up to that point may also be voided. Cashback credits follow the same 7-day validity rule.
Games & Sports Betting
r999 hosts more than 4,100 games from providers including Evolution, Playtech, Ezugi, Habanero, and Sexy Gaming. The lobby is split into slots, fishing, live casino, and sports.
13. What is the minimum bet across r999 games?
The minimum bet varies by game. Some titles, like Monkey King Fishing and Color Game, start from just ৳1 per round. Others, such as Space Max and Juma Dragon, have a ৳10 minimum. Check the game's information panel before you start — it will show the exact minimum and maximum bet for that session.
App & Mobile Play
The r999 Android app (version 2.5.9, 28 MB) gives you full access to your account, live sports odds, and the entire game library on your phone. The app requires Android 8.0 or higher.
14. How do I download the r999 app safely?
Download the official APK only from /r999-app/. Because the file is an APK (not from the Google Play Store), you will need to enable "Install from unknown sources" in your Android settings before tapping the file. The app is free and does not contain any third-party ads. Never download the app from an unofficial link or Telegram group.
Support & Responsible Play
r999 provides 24/7 live chat support directly inside the app and on the website. For account-related issues that need a paper trail, email is the better channel.
15. How do I contact r999 support?
You have two options:
- Live chat — available 24/7, fastest response for urgent issues. Find the chat button in the bottom corner of the site or inside the app.
- Email — [email protected]. Use this for KYC queries, account disputes, or anything that needs documentation. Expect a reply within a few hours.
Still have a question? The support team is online around the clock — or you can open your account now and ask via live chat.
Register Now
18+ only · Gambling can be addictive · Play Responsibly · If you need help, contact a local support service.