Responsible Gaming at r999

Who this applies to

Every registered account on r999 is subject to our responsible gaming policy. If you are based in Bangladesh and you place bets or play slots on r999, this policy applies to you, regardless of how often you play or how much you deposit. Gambling is legal entertainment for adults. It is not a way to earn a living, pay bills, or recover money you have already lost.

r999 complies with an 18+ age restriction. No one under 18 years old may open an account, deposit, or participate in any game on this platform. We verify age at registration and again before your first withdrawal.

Signs of problem gambling

Problem gambling can develop gradually. It is not always about losing large amounts of money. Watch for these patterns in yourself or someone you know:

• Spending more money or time gambling than you planned
• Chasing losses — depositing again immediately after a losing session
• Borrowing money or selling belongings to fund gambling
• Hiding gambling activity from family or friends
• Feeling anxious, irritable or restless when you try to cut back
• Neglecting work, studies or household responsibilities because of gambling
• Using gambling to escape stress, boredom or low mood

If two or more of these describe your behaviour, we strongly encourage you to use the tools below and to seek external support.

Quick self-assessment

Ask yourself these four questions honestly. If you answer "yes" to any of them, please read the rest of this page carefully.

Tools r999 offers

r999 provides several built-in tools to help you stay in control. All of these are free to use and take effect promptly once requested through live chat or email. We do not charge any fee or impose a waiting period to activate them.

Deposit & session limits: how they work

When you request a deposit limit, tell us the amount and the period (daily, weekly or monthly). We record the request and apply it to your account. Any deposit that would exceed your chosen limit is automatically blocked.

Increasing a limit takes at least 72 hours to come into effect — this cooling-off window is intentional. It gives you time to reconsider. Decreasing a limit takes effect immediately.

Self-exclusion: step by step

Self-exclusion is a formal request to close your r999 account for a minimum period you choose. It is the strongest tool we offer.

1. Send an email to [email protected]

   Use the subject line "Self-Exclusion Request" and include your registered mobile number or account username. Write the exclusion period you want: 30 days, 90 days, 180 days, or permanent.

2. Confirm your identity

   Our team will reply with a short verification step — usually confirming your registered bKash or Nagad number. This prevents someone else from excluding your account without your consent.

3. Account is closed within 24 hours

   Once confirmed, your account is locked. You cannot log in, deposit, or place bets. Any pending withdrawal will still be processed normally to your registered payment method.

4. Reactivation (if applicable)

   If you chose a fixed period, you may request reactivation after the period ends. Permanent exclusions cannot be reversed. We will not send any promotional messages to an excluded account.

Age verification at r999

r999 collects your date of birth at registration. We also carry out a document check before releasing your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Our KYC team reviews documents within 2 hours during business hours. If a document cannot confirm that you are 18 or older, your account will be suspended immediately and any balance returned to your deposit method where possible.

If we have reason to believe an account is being used by a minor — based on unusual activity patterns or a report from a third party — we will suspend the account pending a full identity review, even if the initial registration appeared valid.

Protecting minors

If you share a device with family members under 18, please log out of r999 after every session and use device-level parental controls. We recommend these tools for households in Bangladesh:

• Google Family Link — block specific apps and websites on Android devices
• Built-in screen time controls — available on most Android 10+ and iOS 12+ devices
• Router-level filters — many home routers support domain blocking at the network level

r999 has no commercial interest in attracting underage players. Any account found to belong to a minor will be permanently closed without the option of reinstatement.

Getting professional help

r999 is a betting platform, not a counselling service. If you believe gambling is affecting your mental health, finances or relationships, please reach out to a professional organisation. The following services are free and confidential:

Reaching out is not a sign of weakness. It is the practical first step toward regaining control over your time and money.

Contact r999 about responsible gaming

If you want to request a deposit limit, cooling-off period, or self-exclusion, or if you have questions about any of the tools described on this page, our support team is available around the clock.

Responsible gaming requests are always treated as a priority. Our team will not ask you to justify your decision or try to persuade you to stay active on the platform. Your safety comes first.

Common questions about safe play

1. Can I set a deposit limit without closing my account?

Yes. A deposit limit is separate from account closure. You can set a daily, weekly or monthly cap on how much you deposit — your account stays open and you can continue playing within that cap. Contact live chat or email [email protected] to set one.

2. How long does a cooling-off period last?

You choose the duration: 24 hours, 7 days or 30 days. During that period your account is locked — you cannot log in, deposit or bet. The lock lifts automatically when the period ends, unless you contact us to extend it.

3. Will I lose my balance if I self-exclude?

No. Any balance in your account at the time of exclusion will be withdrawn to your registered payment method (bKash, Nagad, Rocket, Upay or bank transfer). We process this within the standard withdrawal window of 8 minutes to 2 hours.

4. Can I cancel a self-exclusion early?

No. Once a self-exclusion is active, it cannot be cancelled before the agreed end date. This is intentional — the purpose of self-exclusion is to give you a firm break without the temptation of immediate reactivation. Permanent exclusions are irreversible.

5. What if someone else registered using my identity?

If you believe your NID or personal details were used to open an r999 account without your knowledge, email [email protected] immediately with the subject "Fraudulent Account". We will investigate and suspend the account pending verification.

6. Does r999 send promotions to excluded accounts?

No. When a self-exclusion is active, we remove the account from all marketing lists. You will not receive SMS, email or in-app promotional messages during the exclusion period.