r999 Privacy Policy

This Privacy Policy explains what personal information r999 collects when you use r999.team, why we collect it, and what we do with it. Reading this page takes about five minutes and will give you a clear picture of how your data is handled.

Who Operates r999

r999 is an online gaming platform focused on the Bangladesh market. The platform offers sports betting (cricket, football and more), live casino games, slots and fishing games. When this policy says "r999," "we," "us" or "our," it refers to the company operating r999.team.

If you have any questions about this policy, write to us at [email protected]. Our support team responds seven days a week.

What Information We Collect

We collect information in two ways: information you give us directly, and information we gather automatically when you use the platform.

Information you provide

• Account details: your name, date of birth, email address, phone number and chosen username when you register.
• Identity documents (KYC): a copy of your National ID Card (NID), Passport or Driving Licence, required before your first withdrawal.
• Payment information: your bKash, Nagad, Rocket, Upay or bank account details used for deposits and withdrawals. We do not store full card or account numbers on our servers.
• Communications: messages you send to our live chat or to [email protected].

Information we collect automatically

• Device and browser data: IP address, browser type, operating system, screen resolution and time zone (UTC+06 for Bangladesh).
• Usage data: pages you visit, games you open, bets you place, session duration and click paths.
• Transaction records: deposit amounts, withdrawal requests, bonus activity and wagering history.
• App data: if you use the r999 App (Android 8.0+, v2.5.9), we collect the app version, crash logs and feature usage to improve stability.

Why We Collect It

Who We Share Data With

r999 does not sell your personal data to third parties. We share information only where it is necessary to run the platform:

• Payment processors: bKash, Nagad, Rocket, Upay and banking partners need transaction details to process your deposits and withdrawals.
• Game providers: Evolution, Ezugi, Playtech, Habanero and Sexy Gaming receive a session token to load games. They do not receive your full account details.
• KYC verification services: your identity document may be passed to a third-party verification partner for review. The process takes up to two hours.
• Legal authorities: we will disclose data if required by law or a valid regulatory order. We will tell you unless we are legally prevented from doing so.

Cookies and Site Analytics

r999.team uses cookies and similar tracking technologies. Here is what each type does:

• Essential cookies: keep you logged in and make sure your session is secure. You cannot opt out of these while using the platform.
• Preference cookies: remember your language and display settings.
• Analytics cookies: help us understand which pages load slowly or which games are opened most. We use aggregated data only.
• Marketing cookies: used to show relevant promotions. You can disable these in your account settings or in your browser.

To remove cookies already on your device, clear your browser storage or use the cookie controls in your browser settings. Removing essential cookies will sign you out.

How Long We Keep Your Data

We keep your data for as long as your account is active. If you close your account, we retain transaction and identity records for a minimum of five years for anti-money-laundering compliance. After that period, records are either deleted or permanently anonymised.

Support chat transcripts are kept for 12 months. Analytics logs are aggregated and stripped of personal identifiers after 90 days.

Your Rights Over Your Data

You have the following rights regarding the personal information r999 holds about you:

• Access: ask for a copy of the data we hold about you.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: ask us to delete your data, subject to legal retention requirements.
• Restriction: ask us to pause processing your data while a dispute is resolved.
• Opt-out of marketing: unsubscribe from promotional emails or SMS at any time via account settings or by emailing [email protected].

To exercise any of these rights, email [email protected] with the subject line "Data Request." We will respond within 14 working days.

Security Measures We Use

r999 uses industry-standard security practices to protect your personal data:

• All data in transit between your device and r999.team is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted hashes. We never store plain-text passwords.
• Payment credentials are tokenised and never stored in full on our servers.
• Access to production databases is restricted to authorised staff and logged.
• We run regular internal security audits and act on findings promptly.

No system is completely immune to attack. If you suspect your account has been accessed without permission, change your password immediately and contact our 24/7 live chat or email [email protected].

Players Under 18

r999 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. During KYC, we verify date of birth from your NID, Passport or Driving Licence. If we discover that an account was opened by a minor, we will close the account immediately, void any bonuses and return eligible deposits in line with our terms. If you believe a minor has accessed our platform, please contact us at [email protected] right away.

Updates to This Policy

We may update this Privacy Policy from time to time — for example, when regulations change or when we add new payment methods. When we make a material change, we will post a notice on r999.team and update the "Last updated" date at the top of this page. Continuing to use the platform after a change means you accept the revised policy.

If the change affects how we process data you have already given us, we will email you at the address registered to your account before the change takes effect.

Get in Touch

Questions or concerns about this policy? Reach us any time: