Withdrawal Limits & Timing
Before you send a request, it helps to know the numbers. All amounts are in Bangladeshi Taka (৳).
| VIP Tier | Daily Withdrawal Limit | Daily Cashback | Birthday Bonus | Personal Manager |
|---|---|---|---|---|
| Member | ৳45,000 | 1.3% | — | |
| Star ৳80,000/mo turnover | ৳72,000 | 1.5% | ৳700 | |
| Elite ৳2,30,000/mo turnover | ৳1,20,000 | 1.7% | ৳2,300 | |
| Master ৳6,70,000/mo turnover | ৳1,90,000 | 1.9% | ৳7,900 |
First withdrawal takes a little longer
Your very first r999 withdraw is reviewed by the team manually. Expect up to 2 hours while KYC is confirmed. After that, the standard 8-minute window applies for all future requests.
KYC Verification: What You Need
KYC stands for Know Your Customer. r999 requires identity verification before releasing your first withdrawal. This is a one-time process — you do it once and it covers all future payouts.
Accepted documents (one is enough)
| Document | Accepted | Notes |
|---|---|---|
| National ID Card (NID) | Both sides required | |
| Passport | Bio-data page only | |
| Driving Licence | Front & back |
Photo quality checklist
- All four corners of the document must be visible
- Text must be sharp — no blurring, no glare from flash
- Minimum file size 200 KB; maximum 5 MB per image
- Accepted formats: JPG, PNG, PDF
- Do not crop or edit the image in any way
- Expiry date must still be valid at time of upload
Review takes about 2 hours
The r999 team reviews submitted documents within 2 hours during normal hours. You will receive a notification once approved. During busy periods like IPL or BPL live matches, it may take slightly longer — submit early to avoid delays.
How to Upload Your Documents
Follow these steps inside your r999 account. The process takes under three minutes if you have your document photo ready.
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Log in to your r999 account
Go to r999 Login or open the r999 App. Use the phone number and password you registered with. If you have not created an account yet, register here first.
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Open Account Settings > Verification
Tap your profile icon (top-right corner) and select "Verification" or "KYC". You will see the current verification status and an upload prompt.
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Choose your document type
Select one of the three accepted documents: National ID Card, Passport, or Driving Licence. If you pick NID or Driving Licence, you will need to upload both the front and back sides.
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Upload clear photos
Use the camera button to take a fresh photo directly, or tap "Upload" to choose an existing image from your gallery. Check that all text is readable before confirming. Keep file size under 5 MB.
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Submit and wait for confirmation
Tap "Submit for Review". The r999 team checks your documents within 2 hours. Once approved, your account is fully verified and your first withdrawal can proceed immediately.
How to Request a Withdrawal
Once KYC is approved, the r999 withdraw process is straightforward. Here is exactly what to do.
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Go to Wallet > Withdraw
After logging in, tap the wallet icon and choose "Withdraw". You will see your available balance and any active bonus wagering requirements that may apply.
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Select your payment channel
Pick bKash, Nagad, Rocket, Upay, or Bank Transfer — whichever matches the account you normally use. The number you enter must be your own registered account.
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Enter the amount
Type the amount you want to withdraw. Minimum is ৳1,200 per request. Maximum per day at Member tier is ৳45,000. You can submit multiple requests within the same day as long as you stay within the daily limit.
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Confirm and wait
Review the details and tap "Confirm Withdrawal". Most r999 withdrawals arrive in your mobile wallet within 8 minutes. You can check status under "Transaction History".
Wagering requirement reminder
If you claimed the welcome bonus, the 23× wagering requirement must be completed before bonus funds become withdrawable. For example, if you received ৳1,000 in bonus, you need to wager ৳23,000 total before that portion can be withdrawn. Your own deposited funds are always withdrawable separately.
Supported Payment Channels
r999 pays out through the same local channels used for deposits. All are free on the r999 side — your wallet provider's standard fees may still apply.
- bKash Deposit ~4 min · Withdrawal ~8 min
- Nagad Deposit ~4 min · Withdrawal ~8 min
- Rocket Deposit ~4 min · Withdrawal ~8 min
- Upay Deposit ~4 min · Withdrawal ~8 min
- Bank Transfer Same-day · Withdrawal ~8 min
The mobile wallet number or bank account you withdraw to must match the one registered on your r999 account. Sending to a third-party number will cause the request to be rejected automatically.
Why Withdrawals Get Rejected — and How to Fix Them
Most rejections come from one of a small set of causes. Here is what to watch for and what to do next.
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KYC not completed. You cannot withdraw until your identity document is approved. Submit your NID, Passport, or Driving Licence and wait for the 2-hour review. Fix: complete KYC first.
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Wagering not finished. Active bonus funds are locked until the 23× wagering requirement is met. Your transaction history will show the current wagering progress. Fix: continue playing until the requirement clears.
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Amount below minimum. Any request under ৳1,200 is declined automatically. Fix: increase the amount to at least ৳1,200.
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Daily limit exceeded. Member-tier accounts have a ৳45,000 daily cap. Fix: wait until midnight (UTC+06) resets the limit, or move up to Star/Elite/Master tier for a higher cap.
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Payment number mismatch. The withdrawal destination number does not match the one on your account. Fix: update your registered number via Account Settings or contact 24/7 live chat support.
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Suspicious activity flag. Multiple accounts or unusual betting patterns can trigger a manual review. Fix: contact live chat with your account details; legitimate accounts are cleared promptly.
Need help right now?
r999 offers 24/7 live chat support. If your withdrawal is stuck or you have received an error message, start a chat session from the app or website. Have your registered phone number and transaction ID ready — it speeds things up.
Your Data & Privacy During KYC
Sharing identity documents is a reasonable concern. Here is how r999 handles your data.
- Documents are uploaded over an encrypted (SSL/TLS) connection — the same standard banks use.
- Your ID photos are stored on secured servers and are only accessible to the KYC review team.
- r999 does not sell or share your personal data with third-party marketing companies.
- Data is kept only as long as your account is active and as required by applicable regulations.
- You can request account closure and data deletion by emailing [email protected].
KYC is a legal requirement under anti-money-laundering standards — every legitimate gambling platform in this space runs the same process. The goal is to protect your funds, not to collect unnecessary data.
Common Questions About r999 Withdrawals
1. How long does the first withdrawal really take?
2. Can I withdraw to a different bKash number than the one I deposited from?
3. What happens if I do not complete KYC and try to withdraw?
4. Do I have to upload a selfie as well as my ID?
5. Is the ৳45,000 daily limit per request or total per day?
6. Can I withdraw while there is still a pending deposit?
7. My withdrawal has been pending for more than 30 minutes. What should I do?
Ready to make your first r999 withdrawal?
If you do not have an account yet, the whole process starts at registration. It takes about two minutes to sign up, and you can begin KYC the same day.